ORDER CANCELLATION POLICY

At Mia, we understand that circumstances may arise where you need to cancel an order. We strive to accommodate our customers' needs while maintaining efficient order processing and delivery. Please carefully review our Order Cancellation Policy outlined below:

  1. Cancellation Eligibility: You may request to cancel an order if it meets the following criteria:
  2. Unfulfilled Orders: Orders that have not yet been processed or shipped are eligible for cancellation.
  3. Timeframe: Order cancellation requests must be made within [Twenty-four hours] from the time of order placement. After this period, we cannot guarantee cancellation.
  4. How to Request Order Cancellation: To request an order cancellation, follow these steps:
    • Contact Customer Support: Reach out to our Customer Support team as soon as possible. You can do this by sending an email to [mia.lynettevincent@gmail.com] or What'sApp us [+91 9903131376].
    • Provide Order Details: In your cancellation request, include the order number and the reason for cancellation. Providing accurate information will expedite the process.
    • Order Cancellation Process: Our Customer Support team will review your cancellation request and check if it meets the eligibility criteria. If your order is eligible for cancellation, we will proceed as follows:
    • Refund or Payment Adjustment: For orders paid in advance, we will initiate a refund to the original payment method used during checkout. Please note that refund processing time may vary based on your payment provider.
    • Communication: We will notify you via email or phone regarding the status of your order cancellation request.
    1. Order Cancellation Limitations: Please be aware of the following limitations related to order cancellations:
      • Partial Cancellation: We may not be able to process partial cancellations for orders containing multiple items. In such cases, you may consider our return or exchange process after receiving the order.
      • Shipped Orders: Once an order has been shipped, it is no longer eligible for cancellation. You can refer to our Return Policy for instructions on returning shipped items.
      1. Changes to the Order Cancellation Policy: Mia reserves the right to modify or update this Order Cancellation Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the beginning of the document will be updated accordingly.

       

      Contact Us: If you have any questions or require further assistance regarding order cancellations, please contact our Customer Support team:

        Email: [mia.lynettevincent@gmail.com] What'sApp [+91 9903131376]

        Thank you for choosing Mia. We value your satisfaction and are here to assist you with any queries you may have.

        Order Cancellation Policy for Wrong Product –

        Package Opening Video Requirement

        At Mia, we are committed to providing our customers with high-quality products and exceptional service. We meticulously conduct a triple-layered quality assessment on each product before it undergoes the final packing process for dispatch. However, in the unfortunate event that you receive a wrong  product, we have a specific process in place to ensure a smooth order cancellation and return. As part of this process, we require you to send a package opening video when cancelling an order due to a wrong  product. This video will help us efficiently verify the issue and process your request. Please carefully review the guidelines below:

        • Wrong  Product Eligibility:
        You may request an order cancellation and return if you receive a wrong  product. This includes instances where the product received is different from what was ordered. (e.g., wrong size, colour, or item).
        • Package Opening Video Requirement: When you encounter a wrong  product, please follow these steps:
        Before opening the package, start recording a video that clearly shows the unopened package, including the shipping label and any visible damage to the external packaging.
        Continue recording as you carefully unbox the product, revealing its contents and condition. Make sure to capture any signs of damage or defects on the product itself.
        • Describe the Issue:

        While recording, provide a brief description of the problem you have encountered with the product, such as a wrong item or specific defects.

        • Submit the Video:
        After recording, save the video and attach it to your order cancellation request. You can do this by sending an email to [mia.lynettevincent@gmail.com] or through the order cancellation form on our website.
        • Review and Resolution:

        Upon receiving your package opening video, our Customer Support team will review the footage to verify the issue. We aim to respond to your request promptly and provide you with the appropriate resolution. This may include:

        Order Cancellation and Refund: If your claim is validated, we will process the order cancellation and initiate a refund to your original payment method.

        Exchange : We may offer an exchange for the correct product depending on availability of the product.

        • Return Instructions:
        Our Customer Support team will provide you with clear instructions on how to proceed with the return process, including any necessary shipping labels or documentation.
        • Choose Your Preference:
        If the exact product is not available for exchange, indicate whether you prefer a refund or a replacement with an alternative product.
        In all cases you are responsible for sending the product back to us in its proper condition. 

          Contact Us: If you need to cancel an order due to a wrong  product or have any questions regarding the process, please contact our Customer Support team:

          Email: mia.lynettevincent@gmail.com

          What'sApp: +91 9903131376